OpEx - Bottom line & other impacts...

Operational Excellence has been around for a while - founded in the lean management movement that drove improvements in manufacturing in the 1940s - It's applicable to much more than manufacturing these days, and an Operational Excellence program has the potential to deliver outsized results for any organization.

The great thing about its evolution, is that it is now considered a mindset that is common in high-performing organizations, as opposed to a function that you stand up. That mindset, combined with a small, nimble team of Operational Excellence experts creates absolute magic! Also, don't feel like you need a massive amount of overhead to achieve excellence - programs can be scaled to fit the needs of the business, and can be made up of as many initiatives as make sense at the time.

Here are some of the benefits I've delivered through Operational Excellence and associated transformation work, all of which impact the bottom line:

• $5MM reduction in operating costs through reductions in overtime (correct staffing mix)

• Improvement in team morale from 3/10 to 8/10

• $15M cost reduction by restructuring the operating model and moving to an outsourced model for non-core business

• 25% reduction in operating cost through rolling out a hybrid centralized/ decentralized Business Intelligence function 

• 45% reduction in employee turnover

• 25% reduction in talent acquisition lead times.

If you're looking for top or bottom-line impact, improvements in employee engagement & satisfaction, suspect that your process are inefficient or doubt that your tech is where it needs to be, think about how a culture of excellence could help!

Hope you enjoyed reading.

Cheers,

Wendy

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